Terms & Conditions

Last updated: [Confirm publication date]

Draft for review: complete all bracketed fields before publishing. These terms concern use of the website. They are not a counselling contract, group participation agreement or professional training booking agreement.

About this website

This website is operated by [confirm full legal name and business status], trading as Sanctum Counselling and Psychotherapy. In these terms, “I”, “me” and “my” refer to that operator.

Website: [Confirm website address]
Contact address: [Confirm business correspondence address]
Email: anyaresolve@hotmail.com

[Add company registration, registered office, professional registration or other business disclosures where applicable. Do not claim registration or accreditation that has not been verified.]

These terms explain how you may use the website and its content. Please read them before using the site. If you do not agree with them, please stop using it.

Information about services

The website provides general information about counselling, psychotherapy, groups and professional training. Its content is not a diagnosis, personalised clinical assessment or individual treatment recommendation.

Reading the website or sending an enquiry does not, by itself, establish a therapeutic relationship or confirm an appointment. Services begin only when suitability, availability and the relevant arrangements have been discussed and agreed.

Please do not rely on website information as a reason to delay seeking appropriate professional help.

Enquiries and urgent situations

You are welcome to contact me with questions about the services described on the website. Please provide accurate contact information and limit an initial enquiry to what is necessary for me to respond.

The website and enquiry email are not an emergency or crisis response service and are not monitored continuously. If you need urgent assistance, contact an appropriate local emergency or urgent healthcare service rather than waiting for an email response.

Usual response arrangements: [Confirm expected response time and working days, or remove this line.]

Bookings fees and cancellation

Any service you book will be subject to the specific terms provided before you commit. These will explain the service, fees, session length, payment arrangements and cancellation process.

Fees and booking information: [Insert link to the relevant page.]

The applicable service agreement will also explain any relevant confidentiality limits, suitability requirements and complaints arrangements. Separate terms may apply to groups and professional training.

Nothing in these website terms removes any statutory consumer rights, including any cancellation or refund rights that apply to a particular booking. Changes to the website do not retrospectively change terms already agreed for a booking.

Acceptable use

You may use the website for lawful purposes. You must not:

• Attempt to access systems, accounts or information without permission.
• Introduce malicious code or deliberately disrupt the website.
• Use contact facilities to send unlawful, threatening, abusive or fraudulent material.
• Impersonate another person or misrepresent your connection with the practice.
• Collect personal information from the website for unlawful purposes.

Where reasonably necessary to protect the site or other people, access may be restricted in response to misuse.

Website content and intellectual property

Unless otherwise stated, website text, branding and other original materials are owned by or licensed to the website operator. Photographs, fonts and other third-party materials remain subject to their respective ownership and licence terms.

You may view the website and save or print reasonable extracts for personal, non-commercial use, provided relevant notices are retained and the content is not presented in a misleading way. Other uses require permission unless permitted by law or the relevant licence.

Please contact me if you would like to reproduce original website material. The inclusion of a stock photograph does not imply that a person shown is a client, endorses the practice or has a particular health condition.

Accuracy and availability

I aim to keep the website accurate and up to date, but information may occasionally contain errors or become outdated. Please confirm any detail important to your decision before booking a service.

Access may occasionally be interrupted for maintenance, technical reasons or circumstances outside my reasonable control. I do not promise uninterrupted access or that the site will be free from every error or security risk.

These statements do not reduce any obligation to provide services with reasonable care and skill where that obligation applies.

Links to other websites

The website may include links to independent websites for information or convenience. Those websites have their own terms and privacy arrangements, and I do not control their content or availability.

A link does not automatically mean that I endorse every statement, service or product on the linked website.

Privacy

Personal information is handled as explained in the [Privacy policy]([Confirm privacy policy URL]).

That policy explains the arrangements for website visitors and enquiries. The privacy and confidentiality arrangements for therapeutic work are provided in the relevant client documentation.

Responsibility and your legal rights

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

These terms do not exclude your statutory consumer rights. Responsibility for loss or damage arising from use of the website will be determined under applicable law. Any terms governing a booked service will be provided separately.

Concerns and complaints

If you identify an error, encounter an accessibility problem or have a concern about the website, please email anyaresolve@hotmail.com.

Service complaints procedure: [Insert the relevant complaints information or explain how it is provided. Include a professional body's complaint route only where applicable and confirmed.]

Changes to these terms

These terms may be updated to reflect changes to the website or relevant requirements. The latest version will be published here with its update date. Changes will apply to future website use and will not retrospectively remove rights or change an existing service agreement.

Governing law

[Confirm the operator's jurisdiction before publication. Suggested wording if based in England and Wales:]

These website terms are governed by the law of England and Wales. If you are a consumer, this does not remove any mandatory protection or right to bring proceedings in another court that applies under the law of your place of residence.